Shipments and Returns

Orders are shipped within 3-10 business days from day of order. As every order is different, your order will be packed and weighed before a final freight costing is provided. One of our staff members will email you an invoice which will include your final freight cost. 

Your invoice will need to be paid in full before dispatch. If ordering a custom made box, a 30% deposit is required upon ordering. The final 70% will be required before dispatch. We accept Mastercard, Visa, Amex and EFT. 

Delivery times: Metro Melbourne, Sydney and Adelaide- 1 business day. Metro Brisbane- 2-3 business days, Perth- 5-7 business days. 

Boxworks accepts no responsibility for courier delivery times.

No refunds or exchanges will be accepted on change of mind or if items are ordered incorrectly. As we cut most of our boxes to order, we do not keep stock on hand. If you are unsure of a product, we suggest you order a sample box and colour swatch first.

Returns will only be accepted within 7 business days of order received if products are faulty and we are notified.